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Job Description:


Provides a variety of services and activities to local employers and job seekers. Assists with the documentation and data entry of employer training agreements into the appropriate computer data system(s). Provides customer and staff support in workforce development and training programs, including Welfare Transition Program (WTP), Workforce Innovation and Opportunity Act (WIOA) and other special projects.


  • Assists with data entry for claiming job placements and updating job order information. Provides technical assistance and guidance to staff to ensure compliance with all mandated standards.
  • Assists with coordination of services provided by other agencies offering job placement assistance, such as training vendors, private job placement firms, etc. to avoid duplicative efforts.
  • Assists with conducting and documenting services provided to meet the labor exchange needs of job applicants and employers, such as mass recruitment, job fairs and other job search activities and the provision of educational and resource information to employers.
  • Serves as an alternate point of contact for employers visiting the Center in the absence of a Business Operations Team representative.
  • Interviews and assesses applicants, referencing program guidelines to determine need and eligibility for available services while focusing on the needs of the customer. Assists with registering customers in the required computer data system(s).
  • Assists with the determination of suitable employment consistent with applicant's desires, aptitudes as well as physical, mental, emotional or environmental needs and provides vocational guidance and direction on customer's choices. Assists customers with support services and referrals to community-based service agencies, as determined appropriate.
  • Plans and arranges for appropriate services to enhance skills and the customer's prospects for employment.
  • Maintains compliance with programmatic grant requirements. Ensures that all required customer file documentation is obtained, maintained in the case file and appropriate computer data system(s) and confidential information is safeguarded. Generates reports as requested.
  • Assists with facilitation of all program-related orientations, job readiness classes and informational sessions, as assigned.
  • Provides support to the Skills Development Specialist, WTP and WIOA Career Counselors and customer service staff, as directed. Assists with collection and data entry of applicant information, job participation hours, follow-up activities, customer service, job referrals and resource room coverage.
  • Assists customers with self-directed activities, such as resource room use and resume development, as needed.
  • Serves as an alternate proctor for specific testing activities, such as Prove-It and Ready-to-Work.
  • Assists with the review of written program procedures and recommends updates, as appropriate.
  • Assists with recruitments, job matching activities and job order follow-up, as requested.
  • Promotes communication and contributes to the coordination of services provided throughout the regional Centers.
  • Attends educational training sessions and staff meetings to enhance skills and program development.
  • Ensures compliance with federal, state, and local policies, procedures and regulations.
  • Strives to achieve the highest level of customer satisfaction among internal and external customers.
  • Assists with special projects and performs other duties as requested.



  • Associate's degree from an accredited college or university and three (3) years or more of customer service experience, preferably in workforce development or related field, or equivalent combination of education and experience.
  • Knowledge of workforce development programs and services and related governmental regulations.
  • Computer literacy, including word processing and spreadsheet applications.
  • Occasional travel within the region may be required.
  • Excellent organizational, time-management, oral and written communication skills.
  • Florida Workforce Development Professional Tier One Certification or ability to obtain same within six months of hire.

Minimum Education Required: Associate's Degree


To apply for this position, please visit the CareerSource Heartland center nearest you.