Job Description:

 

Qualifications include the following:

  • Office experience preferably in a hotel, hotel housekeeping, or retirement home required. College Degree preferred; High school diploma or general education degree or equivalent combination of education and experience required.
  • Must be proficient in Microsoft Suite: Word, Excel, and Outlook.
  • Not afraid to roll up sleeves and work alongside with associates.
  • Must be able to work flexible days and hours required: days, nights, weekends and holidays.
  • Flexible hours required to work days and/or evenings and weekends.
  • Must be able to stand during entire shift.
  • Must be able to lift up to 50 pounds and may be required to carry the weight for short distances.
  • Must be able to push/pull/move loads on hand carts weighing 300 pounds.
  • Must be able to work in a fast paced and customer service oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as a part of a team as well as complete assignments independently; to take instructions from upper management; to exercise problem solving skills and to interact with managers, co-workers, guests and the public in a professional and pleasant manner.
  • Successful candidate must be flexible with their schedule and possess ability to relate well with a wide variety of individuals.
  • Must have high customer service and work ethic.

Responsibilities include, but not limited to the following:

  • Ensure all guest rooms and public areas are serviced in a timely and hospitable manner per Chateau Elan Hotel & Conference Center standards.
  • Assist the Director of Operations to resolve problems arising from guest complaints.
  • Maintain safe and efficient operation of the hotel facilities and prolong the life of company assets through effective preventative maintenance programs.
  • Manage housekeeping and laundry staff.
  • Assist in the selection, development, appraisal, counseling, and disciplinary action of departmental associates.
  • Ensure all daily assignments are fairly distributed among all department associates maintain day-to-day operations and direct the activities of the staff ensuring the highest level of guest satisfaction and hotel cleanliness of all hotel guest rooms, public space and operational areas.
  • Perform daily room and public space inspections to ensure all cleaning procedures are being followed; and coordinate laundry productivity.
  • Maintain effective communication within the departments; be responsive to staff suggestions and concerns and work to resolve problems.
  • Possess strong working knowledge of housekeeping operations as well as a strong working knowledge of the hospitality industry.
  • Ability to communicate and counsel associates by phone and in person.
  • Ability and flexibility to work long, varied hours as business conditions demand.
  • Ability to manage multiple activities often in stressful situations.
  • Organize oneself, one's work, and the efforts of others and be attentive to detail.
  • Make effective judgments on the various components of the positions and the property and to effectively solve guest and operational problems.
  • Responsible for monitoring compliance with state building codes and regulations, OSHA safety codes and adherence to Fire Department standards of safety and evacuation procedures.
  • Performs other duties and responsibilities as requested.

Skills:

  • use power mower
  • conduct training for personnel
  • purchase furnishings, artworks, or accessories
  • prepare reports
  • conduct or attend staff meetings
  • investigate customer complaints
  • use oral or written communication techniques
  • establish employee performance standards
  • hire, discharge, transfer, or promote workers
  • interview job applicants
  • monitor worker performance
  • recommend personnel actions, such as promotions, transfers, and dismissals
  • orient new employees
  • prepare or maintain employee records
  • confer with other departmental heads to coordinate activities
  • maintain production or work records
  • assign work to staff or employees
  • direct and coordinate activities of workers or staff
  • forecast departmental personnel requirements
  • recommend improvements to work methods or procedures
  • resolve or assist workers to resolve work problems
  • resolve personnel problems or grievances
  • schedule employee work hours
  • analyze operational or management reports or records
  • inventory stock to ensure adequate supplies
  • ecommend purchase or repair of furnishings or equipment
  • oversee work progress to verify safety or conformance to standards
  • inspect facilities to determine repair or replacement needs
  • clean rooms or work areas
  • purchase housekeeping or cleaning supplies or equipment
  • issue supplies, materials, or equipment
  • resolve customer or public complaints
  • estimate materials or labor requirements
  • demonstrate or explain assembly or use of equipment

 

Minimum Education Required: High School Diploment or Equivalent

 

To apply for this position, please visit the CareerSource Heartland center nearest you.