Job Description:


Provides "second-in-command" management and direction to security areas of operation. Oversees the supervision of the custody workforce; responsible for insuring the care, custody, and discipline of juveniles. Assists the Facility Administrator in organizing, directing and supervising the operation of a juvenile correctional center and in formulating and executing plans for the effective utilization of available funds, personnel, equipment, materials, and supplies; does related work as required. Appointees in this position are responsible and accountable for the proper functioning of those areas of operation assigned to them. Is on 24-hour call and serves in Duty Officer Rotation. Oversees the administration, operation and management of security of the center. Insures the observance of laws and regulations by juveniles, direct care workers, civilian employees, and visitors. Oversees direct care workers evaluations, discipline and terminations. Reviews pertinent information regarding facility security; initiates appropriate action.Ensures that all duty posts are filled in conformance with required staff to youth ratios. Reviews violation reports and recommends as needed. Cooperates with members of the treatment staff in developing, supporting, and maintaining facility programs and services. Assists in the facility's training program, to include training in custody policy and procedures; use of special force equipment; effectively providing for the care, custody, and security of the population. Organizes supervisory custodial work and develops effective work procedures. Manages the overall operations of assigned staff and briefing of same regarding the proper performance of essential facility routines.Education, Licenses and Certifications Required HS Diploma

Type and Length of Specific Experience Required:

Five (5) years of experience in the care and custody of juveniles in a correctional facility, two (2) years of which shall have been in a supervisory capacity.Appointees will be required to possess a driver's license valid in the state where the work site is located only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Skills Required:

Knowledge of the laws, rules and regulations applicable to the operation and maintenance of juvenile facilities.Knowledge of the problems involved in the security operations of juvenile facilities. Knowledge of the general principles of supervision. Ability to analyze, interpret and apply the laws, rules and regulations governing the operation and maintenance of juvenile shelter facilities. Ability to delegate suitable assignments, provide instructions and assistance and supervise the performance of work. Ability to assist in the design, development and implementation of effective social, recreation and education programs for juveniles. Ability to assist in the development of plans for the effective utilization of funds, personnel, equipment and supplies. Ability to supervise and participate in staff training and development programs. Ability to supervise the programs involved in the custody, feeding, housing and protection of juveniles. Ability to prepare or supervise the preparation of correspondence, progress reports and other essential records. Ability to supervise the establishment and maintenance of essential records and files. Ability to work with a variety of behaviors. Ability to tolerate verbal and mental abuse while maintaining a professional demeanor. Ability to perform appropriate crisis intervention involving student behavior, including physically breaking up fights in the classroom. Ability to complete pre-service and annual in-service CPR and first aid certification training and self-defense and physical intervention training. Ability to pass drug and TB screening and testing. Ability to work under pressure; meet inflexible deadlines; set priorities; deal diplomatically with difficult individuals; and supervise others; ability to manage multiple programs; lead management teams and work independently. Adherence to the highest ethical standards essential.
Physical Requirements and Environment


Ability to express and exchange ideas via spoken word during activities in which they must convey details or important spoken instructions to others accurately, sometimes quickly and loudly.

Hearing and Vision:

Ability to perceive the nature of sounds with no less than 40 dB loss at Hz, 1000 Hz and 2000 Hz with or without correction. Ability to receive detailed information through oral communication. Work requires a minimum standard of visual acuity with or without correction that will enable employees to complete clerical tasks, and observe youth.


Ability to stoop, kneel, crouch, reach, push, pull, lift, grasp, and be able to perceive the attributes of an object such as size, shape, and temperature. Movements frequently and regularly required using wrists, hands and/or fingers.

Physical Strength:

Ability to exert up to 100 pounds of force occasionally. Position is mostly standing and employee must be able to physically perform escalation matrix as defined in Protective Action Response. This may include, but is not limited to all countermoves and restraint techniques. Employee may be subject to temperature changes, but the employee is not substantially exposed to adverse environmental conditions as the work is predominantly inside.


Ability to write complex sentences, using proper punctuation, and ability to communicate in complex sentences using normal word order with present and past tenses.

Processing and Reasoning:

Ability to exercise self-control in potentially volatile situations such as in verbal and physical confrontations. Must be able to work and concentrate amidst distractions and noise. Ability to assist youth with problem solving and maintaining self-control in volatile situations. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise level is usually moderate as the primary work environment may involve exposure to noise, dust, fumes, dangerous machinery, chemicals, body fluids, falling objects, and aggressive verbal and physical behavior, and exposure to weather and temperature extremes. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the company undue hardship, such persons may not be eligible.

 Minimum Education: High School Diploma or Equivalent


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